A common problem with many new netflix users is that they revive a message every 5-10 minutes that says “Retrieving”. It is very annoying, especially when you are in the middle of a movie or TV episode. I had this issue, when i contacted netflix they never told me what the problem is/was. I soon determined that it was not a problem with their network. It was with mine. I investigated and did a series of things to fix this annoying issue. Soon after i fixed it, the retrieving issue disappeared/stopped. In this blog post, i will discuss how to fix this issue.
If you are using the Wii, Xbox or other mobile system (such as a laptop), move your WiFi router closest as you can to the point where you will use the device. I would recommend that you put the router in the same room as that device, Then test by watching a movie and check to see if it made a difference. It may, but it does not always fix the problem, if it does not fix the issue, then it requires more attention..and more money.
If the problem is still there, it is probably caused by low bandwidth. You can fix this in one of two ways. (1), if you have any other internet connected devices that are running, such as a Xbox, shut it off. These devices use up your internet, even if you are not using them. Thus, slowing down your internet connection to netflix. If the problem still continues, even after every other internet connected device is shut-off then you will need to pay a little extra a month to upgrade your internet bandwidth.
Bandwidth is the amount of speed that your ISP allows you to use. Normally, if you have a service like roadrunner, then the bandwidth should be plenty. But if it is not then you will need to contact your ISP and ask them to upgrade your internet to at least 3MB/s . Meaning your netflix will be able to download the movie at a speed of 3mb/s, or 3000kb/s. Which should probably work a lot better then your current speed.
I had the same issue, and my internet speed was not even a MB/s. As soon as i ordered an internet speed upgrade (which was extremely cheap to do) i noticed a drastic change in both the speed of the loading of the movie, and the speed at which i could download and transfer my files on my computer. To upgrade your internet, i would not expect your provider to charge any more then 10 dollars a month…as it should pretty much already be at 3mb/s, that is below the average speed.
If the issue is not resolved even after this point, i would tell you to call netflix and ask them what your internet connection speed is. They keep a record of this for diagnostic purposes (in case you ever have an issue, they can refer to that to make sure that that is not the issue).